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Delivery & Returns

Free Delivery:

There is free delivery on all web orders with a minimum order value of £50.00 ex. VAT.

Delivery Charges:

  1. Standard UK Delivery is for UK mainland only
  2. A delivery charge of £7.50 (Exc. VAT) will be charged for orders on any order with a value of less than £50.00 ex. VAT.
  3. Delivery is usually made within 48 hours, subject to stock availability and payment being received
  4. Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.
  5. Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.
  6. Standard UK delivery excludes delivery during weekends
  7. Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
  8. Non-Mainland deliveries -For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale. 

Who Will Deliver My Order?

National customers - IG Group delivers throughout the UK for contract business using national carriers.

Independent customers in the North East - Please place your order on our website and we will deliver next day. No minimum order and no delivery charge.

Independent customers outside the North East - Please place your order on our website and we will arrange delivery to your address via one of our national network of regional distributor partners, who are specialists in your area.

Change Or Cancel An Order:

  1. If you wish to change or cancel an order contact our Customer Service team on 0844 620 2000 any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.
  2. If your products have already been delivered, then you will need to follow our returns procedure.

Goods To Be Returned:

  1. Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.
  2. Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.
  3. Please note that there may be a collection charge for any items returned.

Stock Availability:

All delivery times are subject to stock availability - please call the customer service team on 0844 620 2000 or email sales@ig-groupuk.com