Our ESGT Strategy

Our environmental, social, governance and technology (ESGT) strategy sets out our target outcomes and the actions we expect to take to deliver these.

thumbnail image002Our Mission statement

Offer a comprehensive product collection by working with market leading brand names and our own sourced exclusive ranges, giving our customers choice on products and how they want to interact via our website or sales office. Plus every order supported by a ‘best in class’ service that guarantees next day delivery

thumbnail image003Do we have an ESGT Strategy?

ESGT is the core of our culture and team, and the foundation of our business and service. To achieve our strategic goals, every aspect in our business is prioritised. From the well being of our colleagues to the product and service we supply to customer satisfaction in all aspects.

ESGT plays a pivotal in driving our decision making at all levels

thumbnail image006Environmental Responsibility

Energy Efficiency: We strive to minimise energy consumption and reduce our carbon footprint by implementing energy-efficient practices in our warehouses, distribution centres, and transportation fleet. Demonstrated with the sales team fleet moving over to Hybrid cars, introducing  paperless office and investing in routing software to ensure deliveries are efficient

Waste Reduction: We are committed to reducing waste generation and promoting recycling initiatives across our operations. Demonstrated by using only recycled cardboard cartons, non-plastic tape on cartons and recycling all waste cardboard and wood. Equivalent to saving 500 trees per year

Natural Resource Conservation:  We prioritise sourcing products from suppliers who adhere to sustainable sourcing practices. Achieved by working closely with key suppliers in each product area who are industry leaders in Sustainability. Essity, ranked one of the world’s most sustainable companies, Metsa Group, raw material is 100% renewable wood from sustainably managed forests. Lucart Econatural 100% circular. Paper and dispensing system produced from recycled beverage cartons

thumbnail image007Social Responsibility

Employee Well-being: We prioritise the health, safety, and well-being of our employees. This involves providing a strong Health and safety policy,     individual personal support for all staff, well being support via in-house HR resource, and everyday conditions with staff canteen facility , warehouse heating. We foster a culture of teamwork and recently added extra 3 days holiday for all staff

Community Engagement: We actively engage with the communities in which we operate, seeking opportunities to contribute positively through philanthropic initiatives, volunteering efforts, and partnerships with local organizations. We work with a selection of local charities and nationally via

Gordons Browns ‘Partnership to end poverty’

Supply Chain Ethics: We hold our suppliers to high ethical standards and expect them to adhere to fair labour practices, human rights principles, and responsible sourcing policies. We conduct regular assessments of our supply chain to ensure compliance with these standards and take corrective action where necessary.

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Governance Principles

Transparency and Accountability: We are committed to maintaining transparent and accountable governance practices via published and audited accounts. Including maintaining the achievement of  ISO 27001, ISO9001 and ISO14001

Ethical Business Conduct: We conduct our business with integrity and aim to uphold the highest ethical standards. We have zero tolerance for corruption, bribery, or unethical behaviour.

Stakeholder Engagement: We value the input and feedback of our stakeholders, including customers, employees, investors and suppliers, and encourage interaction and feedback, which is incorporated into our decision-making processes.


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Technology responsibility

Incorporating innovations in all areas across the business. Hand held scanners throughout our warehouse has increased accuracy and efficiency. Routing for delivery efficiency and CRM for data collection

Embracing technological change for the benefit of all. Customers and employees with mobile information, cashless van deliveries, weeb ordering and internally with data on screens in the warehouse, new handling techniques giving reduced pressure on staff

Responsibility for data protection with our new security package from ITPS, including firewalls and 2 step log on procedures