Built Around Customers. Not Industry Standards.
Customers don’t choose IG because of what we sell.
They choose IG because of what we help them achieve.
One Supplier. One Account. Complete Operational Supply Solutions.
At IG Group UK, we believe our role extends far beyond supplying products.
Our purpose is to help organisations operate better, buy smarter and grow successfully.
From modest beginnings, we built our business by listening to customers, understanding their challenges, and finding practical solutions. Whilst our scale has grown, our principles have remained unchanged.
Today, we support organisations across hospitality, leisure, education, healthcare, facilities management, and contract cleaning, helping them simplify procurement, reduce operational complexity and achieve greater consistency across their operations.
Helping Organisations Achieve More
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Our customers face increasing pressure to control costs, manage compliance, improve sustainability, and maintain service standards across multiple locations. Many organisations operate with numerous suppliers, multiple invoices, inconsistent products, and unnecessary administration. We help solve these challenges by providing a single operational supply solution designed around the customer’s needs. |
Our objective is simple:
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Our Mission
Helping Customers Operate Better, Buy Smarter and Grow Successfully.
Everything we do is built around this objective.
We believe the strongest supplier relationships are built on trust, service, expertise and shared success.
Because customers don’t choose IG because of what we sell.
They choose IG because of what we help them achieve.
The Industries We Support
Why Organisations Choose IG
Simplify ProcurementReducing the number of suppliers, invoices and purchasing processes. |
Improve ConsistencyHelping ensure sites operate using approved and standardised products. |
Reduce Operational CostCreating efficiencies throughout the procurement process and reducing unnecessary administration. |
Support GrowthProviding structured support for new site openings, rollouts and expansion programmes. |
Improve SustainabilityHelping organisations identify more sustainable operational solutions. |
Access ExpertiseProviding practical advice, sector knowledge and operational support. |
The IG Partnership Approach
We believe successful supplier relationships should create measurable value.
Every customer relationship is built around five principles:
Understanding
We take time to understand your operation, challenges and objectives.
Simplification
We reduce complexity and make procurement easier to manage.
Standardisation
We help create consistency across sites and locations.
Improvement
We continually look for opportunities to improve cost, efficiency and sustainability.
Growth
We support customers as they develop and expand.
The IG Customer Promise
We will:
- Listen first.
- Understand your business.
- Deliver what we agree.
- Respond quickly.
- Take ownership of problems.
- Measure our performance.
- Continually improve.
- Act in our customers’ best interests.
- Support your future growth.
National Account SolutionsNew Site Opening Programme
Opening a new location is complex.
IG helps simplify the process through coordinated operational supply support, helping customers launch new sites efficiently and consistently.
Whether opening one site or one hundred, we provide structured support designed around successful implementation.
Operational Health Check
We offer customers the opportunity to review:
- Supplier numbers
- Product duplication
- Procurement processes
- Cost-saving opportunities
- Sustainability opportunities
- Site consistency
- New site readiness
Our goal is to identify practical improvements that create measurable business value.
Closing CEO Statement
Built Around Customers. Not Industry Standards.
IG was founded on the belief that customer expectations should define service standards, not industry conventions.
As our customers have grown, we have grown alongside them.
Today, our commitment remains exactly the same as it was on day one: To listen, to understand, to solve problems and to help our customers succeed.
Because when our customers grow, we grow with them.
Stephen Hoey
Chief Executive Officer
IG Group UK