Delivery & Returns

Free Delivery:

There is free delivery for IG Group and London Bar & Kitchen web orders with a minimum order value of £100.00 ex. VAT.

Free delivery is available for IG Brands web orders with a minimum order value of £250.00 ex. VAT.

Delivery Charges:

  1. Standard UK Delivery is for UK mainland only
  2. A delivery charge of £7.50 (Exc. VAT) will be charged for IG Group and London Bar & Kitchen orders with a value of less than £100.00 ex. VAT.
  3. IG Brands have a delivery charge of £7.95 ex VAT for orders less that £250.00 ex. VAT
  4. Delivery is usually made within 48 hours, subject to stock availability and payment being received
  5. Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.
  6. Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.
  7. Standard UK delivery excludes delivery during weekends
  8. Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
  9. Non-Mainland deliveries -For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale.

Who Will Deliver My Order?

National customers – IG Group delivers throughout the UK for contract business using national carriers.

Independent account customers in the North East – Please place your order on our website and we will deliver next day. No minimum order and no delivery charge.

Independent account customers outside the North East – Please place your order on our website and we will arrange delivery to your address via one of our national network of regional distributor partners, who are specialists in your area.

Change Or Cancel An Order:

  1. If you wish to change or cancel an order contact our Customer Service team on 0844 620 2000 any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.
  2. If your products have already been delivered, then you will need to follow our returns procedure.

Goods To Be Returned:

  1. Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.
  2. Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.
  3. Please note that there may be a collection charge for any items returned.

Stock Availability:

All delivery times are subject to stock availability – please call the customer service team on 0844 620 2000 or email sales@ig-groupuk.com

Explore our products

Chemicals

Chemicals

Our Chemicals collection offers a wide range of cleaning and maintenance solutions designed to uphold hygiene and cleanliness across various environments, including washrooms, kitchens, and hospitality areas. We provide products such as bleach, multi-purpose cleaners, descalers, and detergents, suitable for daily maintenance tasks. Additionally, our specialised Bar Chemicals are formulated to maintain glassware, beer lines, coffee machines, and metal surfaces, ensuring optimal performance and hygiene in bar settings. Ideal for pubs, bars, restaurants, and catering venues, our products help create a clean and safe environment for both staff and patrons.

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Cleaning Equipment

Cleaning Equipment

Our Cleaning Equipment collection features a selection of tools and supplies designed to meet the diverse needs of various environments, including commercial kitchens, hospitality settings, and workplaces. We offer a variety of mops, buckets, cloths, vacuums, brushes, and more, all selected for their quality, innovation, and cost-effectiveness. Our products are suitable for daily maintenance tasks, ensuring cleanliness and hygiene in care homes, contract cleaning, hospitality, and workplace sectors. ​

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Glassware

Glassware

Our Glassware collection features a diverse selection of high-quality glassware tailored for various settings, including bars and restaurants. We offer a wide range of products, such as wine glasses, beer glasses, cocktail glasses, tumblers, hiballs, and specialty items like brandy glasses and mixing glasses. Crafted from durable materials, our glassware combines functionality with aesthetic appeal, enhancing your beverage service. Additionally, we provide polycarbonate options for outdoor and high-traffic environments, ensuring safety without compromising on style. Explore our collection to find the perfect glassware that suits your needs and elevates your drink presentation.

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Kitchenware

Kitchenware

Our Kitchenware collection offers a wide range of essential tools and equipment, designed for both professional kitchens. From ramekins, skewers, and peelers to thermometers, pizza cutters, and storage containers, we provide high-quality products to suit various culinary needs. Our selection includes durable tools for food preparation, portioning, and serving, such as mixing bowls, ladles, and can openers. Whether you're looking for precise measuring tools, versatile whisks, or reliable pastry brushes, our kitchenware ensures efficiency, convenience, and lasting performance.

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